Airtel — Delay in the process and even unable to track the status.

vijaymashu

from Chennai, Tamil Nadu

Sep 1, 2015

Address: North West Delhi, Delhi

On dated 12th or 13th of august: I got a call from Airtel personal (name-neha, contact. num.: [protected])to port my airtel himachal number [protected] to airtel Delhi. she offer me some schemes like My plan, as well. then she ask me to submit the id proof and passport size photo and also ask for Unique Porting ID. I submit the Photo and Identity Proofs online by e-mail and also forward the sms o[censored]nique porting id. they told me to deliver new sim of Airtel by 19th of August, but still i am Waiting for the New SIM and they have already stopped the services of my old SIM. and now the situation is that the Contact number of Miss. Neha is going Switched off. and no one is giving me the exact status. another person in contact With Mobile number: [protected]( i don't know his name ) is now not responding. last week on friday (i.e.28th aug) he was asking me to deliver the sim but due to some work i was in himachal and ask him to deliver by monday. he didn't pick my phone monday i.e., 31st august. today 1st august also he is not responding on phone. please help me on this. i sthios a case of fraud or something else. please do the needful ASAP. Regards Vijay Chauhan Alternate mobile number: [protected]

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Airtel customer support has been notified about the posted complaint.

Sep 11, 2015

Updated by vijaymashu I have got a response that Airtel Personals are Working to fix My Complain. At least someone is there in Bharti Airtel Ltd. who is responding. Almost one month gone in this process now and I am still unable to get my new SIM. Once again I have Received a call from New personal(Mr Lokesh Contact No.:[protected]) From Airtel Bharti on Dated 02.09.2015. He assured me to Resolved the issue Very Soon. He was calling From Bharti Airtel Office Faridabaad. He assured to deliver the SIM through Courier by 04.09.2015. After that he is not responding on Phone, may be he has blacklist my Mobile No. Even he didn't give me Docket detail of Courier so that I will be able to track the status of Courier.

Again after that reply from Airtel Personals 11 days gone but still I have not received my SIM. and also no more reply from any other personals Fro Airtel.

Regards
Vijay Chauhan

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Comments

vijaymashu

from Chennai, Tamil Nadu

Sep 8, 2015

Dear Mr Sadhu Charan,

Thanks For the response. At least someone is there in Bharti Airtel Ltd. who is responding. Almost one month gone in this process now and I am still unable to get my new SIM. Once again I have Received a call from New personal(Mr Lokesh Contact No.:[protected]) From Airtel Bharti on Dated 02.09.2015. He assured me to Resolved the issue Very Soon. He was calling From Bharti Airtel Office Faridabaad. He assured to deliver the SIM through Courier by 04.09.2015. After that he is not responding on Phone, may be he has blacklist my Mobile No. Even he didn't give me Docket detail of Courier so that I will be able to track the status of Courier.

Please Help me on this Issue.

Regards

Vijay Chauhan
[protected]

vijaymashu

from Chennai, Tamil Nadu

Sep 10, 2015

Dear Mr. Sadhu Charan

Please Let me Know if there is any Update, as I Am unable to Contact Airtel people. They are not responding.

Please help me on this regards.
Regards
Vijay Chauhan

Airtel Customer Care

from Mumbai, Maharashtra

Sep 30, 2015

Verified Support

Dear Mr. Chauhan,

This is with reference to your post dated 1 Sep 2015. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

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