Airtel — digital tv package activation without customer concern

Address: Hyderabad, Andhra Pradesh, 500072

We recharged online 1800 and we requested one south channel hd package to activate in airtel digital tv but they active airtel infinity package without customer concern. I called 6 times to call center but no resolution provided.

Airtel service taking complaint and closing without customer concern after if we call to customer care then they are eslating to other department but no resolution for the same