[Resolved] Airtel Digital TV — Problem in relocation cause stuck in pictures and signal

rj_2786

from Vasai-Virar, Maharashtra

Apr 13, 2016

Address: Thane, Maharashtra, 421302

Website: airtel digital tv.in

I Have Recharged my Airtel dth on 30 march 2015 and on that day relocation was done but the technicians said if i face any problem and not getting signal then contact me(technicians).But from that day onward and till now i face signal problem, whenever i called that technician he said he will come but he not.I also call to customer care and said all my problem related to signal disturbance, i paid rs.150 to technicians but whenever i call to customer care they say me to pay money, they also abuse with me and said i send technician but no one came.whenever i call customer care i have start from start what happen to my stb and problem related to signal i am tired saying one thing all time. my complaint no.50878956 of[protected],[protected]:50951972.
my id no. [protected]. customer care cheat us and make us fool

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Aug 14, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 14, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 13 April 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 12, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 13 April 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd