Airtel — disconnected from network during postpaid to prepaid migration

Address: Bangalore, Karnataka, 560037

I've migrated from postpaid to prepaid connection recently after i got vexed with the poor signal strength, lack of transparency in billing, intermittent loss of data connectivity among many other things.

After several rounds of talks and negotiations, i finally succeeded in getting prepaid sim. The real problem started here, when i swapped my post-paid sim card with prepaid sim card after loosing signal on the former one. I have not been receiving signals on either of the sim cards and i'm disconnected since yesterday.

After many unsuccessful attempts to connect with customer care and getting a usual templated response, i paid a visit to the nearest airtel store and spent couple of hours to get no solution in response. I visited the store where i've taken the new sim today and tried to get the problem rectified. And i'm here writing an e-mail with my phone still disconnected without any signal.

It is well understood that technical glitches are bound to happen at any place. But it is your duty to respond to the situation and give an alternative to the customer. I work for a reputed mnc which has tie up with airtel for most of it's services and i'm going to endorse them to move away from your service seeing the worst ever response to the given problem.