[Resolved] Airtel — Disconnecting my data plan of 199/- after 6 months without informing me
A
anu22me
from Bengaluru, Karnataka
Sep 20, 2016
Address: Bangalore, Karnataka, 560018
I activated 199/- Rs monthly data plan for 1 GB on 2st December 2016 and suddenly after 6 months they have disconnected it and claiming that it is valid only for 6months.They have disconnected without informing me and have been charging me per KB basis while I have been using as per my plan of 199/- monthly charges for 1 GB. Shockingly even today the airtel website my account says 199/- monthly plan active. But they are cheating. SMS to airtel for data usage also says X MB used out of 1024 MB used. I have screen shot of my account airtel website and sms sent by them. I also have the message from airtel on 21st December when I activated the plan where they have no where mentioned that it is valid only for 6 months. How can they stop charging me as per my plan and fleece me like this. Now they are not agreeing for waiver and asking me to pay the amount they are claiming( they have also given me waiver for 2 months from July as they know it is their fault) and now no more they want to refund.
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Oct 23, 2016
Complaint marked as Resolved
Airtel customer support has been notified about the posted complaint.
Verified Support
Sep 22, 2016
Airtel Customer Care's response Dear Customer,
This is with reference to your post dated 20 September 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com
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