Airtel — dth provider

Hello sir,

I want to file complaint against my current dth service provider (Airtel). Complaint is regarding availability of certain hd (High definition) channels like mtv hd+, mtv beats hd, vh 1 hd.

Similarly, there are other hd channels from star network like nat geo wild hd.

When i asked their senior manager about unavailability of these channels they told they don't have these channels currently. When i told that these channels are available on broadcaster bouquet as well as trai bouquet list, they said music channel won't come in high definition (Hd).

As per new rules implemented by trai these channels should be available to me but airtel is not providing. Other dth providers like tata sky are providing mentioned channels.

I attached screenshot of one of the bouquet providing by airtel. This bouquet prices rs. 32/- and should contain 17 channels but airtel is providing only 13 because they excluded hd channels which i mentioned above from this pack.

Similarly, in other hd packs they are doing same.

I will be thankful for you help.

Warm regards,
Aayush jain