[Resolved] Airtel — Dth set top change connection resume

rishav.kr.sah

from Bhabua, Bihar

Sep 23, 2016

Address: Ranchi, Jharkhand, 834001

Website: www.airtel.in/digital-tv/experience-it/dth-hd-mobile?utm_Source=Google&utm_content=DTH_HD&ut

My DTH Set top box got damaged so I had to get it replaced, after getting the box replaced on 22nd of September. I was said the connection will resume after few hours but it did not. I again talked to the customer support and was assured that my connection will be resumed with complaint number:55276402 till night yet it did not, then at night I again tried contacting customer support when again I was promised that my connection will be resumed till next morning 1p.m, i.e 23rd September 1p.m, still after that my connection did not resume and again I was promised my connection will be resumed till 5p.m same day but it did not, and now I have been said that they can do nothing but I can only wait for same answer the next day!
P.S: Complaint Number is 55276402.

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Oct 27, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 23 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Sep 26, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd