Airtel — duplicate sim card

Address:	560071
Website:	www.airtel.in

I lost my mobile phone on 16.12 2017 and i had done a general diary with the police station. With these i went to the airtel office on domlur road branch bangalore to request a duplicate sim card. To my dismay the behaviour of the airtel team and namely mr gilbert madhu was absolutely shocking to say the least and actually there was passive aggression in his behaviour stating that the phone no. Has been in the name of my earlier office and they need a proof of a noc from my ex-office. As loosing a mobile in today's world is extremely critical i asked him if there is any other solution for eg. I have evidence that i am paying the post paid bills for the last 2 years, i have a gd from the police station and i could give an true copy certificate that the no. Is mine and not the company - mr gilbert looking very non-chalant without any sensitivity says straights in my face that "no" nothing works - this was the moment i felt as if i am entering a police station asking for a help and the police officer tells me its your fault and we cannnot help you! That was the exact attitude i got from a private service provider who i have been a client for 15years! However i also asked if there is a noc format which is available and he said "does not matter the company will have one" i asked him again specifically is there anything else i need to know and he did not respond to me and went to attend another customer. When i got the letter on the letter head of my ex firm by email - i took a printout and went to mr. Madhu gilbert and he said this does not work as there is no rubber stamp and he needs the original - when i reasoned with him that he did not give me these exact details when i asked for in the first place - he looked at me dismissively and said i told you all these - it was a blatant lie... And i was further shocked... And upset it was unbelievable i was dealing with a private service provider - but having no choice but to get the work accomplished this morning my colleague went to meet mr gilbert at the shop in domlur and he is again told that i would require my aadhar card and one photo and personal appearance! Again this was not communicated when i asked him if there is anything that i need to know - this is the third visit - can you imagine apart from the mental harrassment that i have to take time out from my busy schedule - what concerns more than the lack of professionalism in give me accurate and timely information is that a very passive threatening behaviour and this is indeed very alarming - if this can be done to me i wonder what must be the state of other less sophisticated airtel customers who are perhaps ignorant that they have a right to protest. If this is happening in a very upmarket locality of airtel office in bangalore i wonder what is the state of affairs in other places - in todays world for professionals loosing a phone and being disconnected is extremely stressful and when you go to a service provider to seek help and get a response as i have described above is shocking dismaying and absolutely unacceptable. I would request a written hardcopy apology on the letter head of airtel from madhu gilbert - i would want that this letter be handed over to me at the office of airtel domlur within 48 hours of this complaint and if possible at around 12.00 pm - if this does not happen i will escalate the matter to airtel top management and if this does not give a recourse then i am going to "name and shame" the company. I am fighting because this is a clear case of service provider who can have the ability to hold a huge advantage over simple citizens like us and get away - so please we need to bring this up - this is the least we can do to bring citizen rights to be protected and not taken for granted by such huge private conglemerates. I daresay that the attitude of madhu gilbert reflects the attitude of the top management airtel as well. The