[Resolved]  Airtel — FaceTime and IMessage not activating

Here we Go...

If you have just moved to / activated mobile service on Airtel using an iPhone, this is for you.
iMessage and FaceTime not getting activated after your recent activation.

For postpaid connections
1. Physical and eSim users the process is a follows.
a. SMS service should be active for iMessage and FaceTime activation
b. After mobile service activation, SMS service will be active only after 24 hours. Please wait patiently
c. After 24 hours once the SMS service is active, the request from the service provider (Airtel), using the SMS service (charges may be applied) will be placed into the Apple datacenter for activation of iMessage and FaceTime services for your iPhone.
d. it will take from 48 hours to 72 hours for the response to be received from Apple servers.
e. please wait patiently. remember patience is the key
f. once the response is received from the apple servers, iMessage and FaceTime service on your iPhone will be active,

2. for Prepaid users.
All the above mentioned steps are applicable, except for one more step.
As mentioned in the point 1(c) above. All SMS is chargeable. hence please maintain a minimum active balance of Rs. 5-10 for the activation SMS to be initiated from your account.

This is he same process for eSim connections too. Hope this helps.

How was the issue resolved in the end?

I recently bought an iPhone and my FaceTime and iMessage services are not activating with my phone number, yet it’s working fine with my Apple ID.

I tried calling apple support to look into it, but all the settings were fine with the phone, so it’s definitely a technical snag at the carriers end.

They said that an amount should’ve been deducted from my account to activate the service, but no amount has been deducted from my account yet.

Please resolve this issue asap.

I recently ported my sim into Airtel from Jio. I m having trouble using iMessage and FaceTime since they have not been activated on my iPhone . It’s been 2 months . Please resolve the issue as soon as possible.

Here we Go...

If you have just moved to / activated mobile service on Airtel using an iPhone, this is for you.
iMessage and FaceTime not getting activated after your recent activation.

For postpaid connections
1. Physical and eSim users the process is a follows.
a. SMS service should be active for iMessage and FaceTime activation
b. After mobile service activation, SMS service will be active only after 24 hours. Please wait patiently
c. After 24 hours once the SMS service is active, the request from the service provider (Airtel), using the SMS service (charges may be applied) will be placed into the Apple datacenter for activation of iMessage and FaceTime services for your iPhone.
d. it will take from 48 hours to 72 hours for the response to be received from Apple servers.
e. please wait patiently. remember patience is the key
f. once the response is received from the apple servers, iMessage and FaceTime service on your iPhone will be active,

2. for Prepaid users.
All the above mentioned steps are applicable, except for one more step.
As mentioned in the point 1(c) above. All SMS is chargeable. hence please maintain a minimum active balance of Rs. 5-10 for the activation SMS to be initiated from your account.

This is he same process for eSim connections too. Hope this helps.