Airtel — failed to move to prepaid

Address: Kozhikode, Kerala

Website: [email protected]

Dear sir,
I am using airtel post-paid connection with phone no. [protected]and i’ve applied to change my connection type to prepaid on 18 november 2017, submitted all the documents required and i was told it will be activated within 48 hours by airtel customer service executives. However, it is not yet activated till date. I called the customer executive on 23 november 2017 and they told me that the postpaid connection will be activated with in two days and i requested for changing my 3 postpaid number (One parent sim and 2 child sim) and one child sim was changed and remaining which never happened. The customer service is too bad to provide the right information to the customers. Again, i called the same number when i called the number the executive on the other side said to contact the airtel store where i gave to change my number. But its not yet activated and i was misguided by this information. When i went there they told me they can't do anything. The customer service executives told me that i’ll get a call back with the status which never happened as well. Now, i’ve lost my patience as i waited over a month for a connection even though i’ve submitted all the required documents. I am very disappointed by the service provided and they made me do a lot of phone calls to the customer service who failed to provide the correct information. Hence i am approaching consumer court to get justice.