Airtel — fails in technology

Address: 639006

I rquested to migrate from airtel postpaid o prepaid on last saturday[protected], postpaid disconnected on the very next day but the prepaid isn't activated yet. When i contacted airtel store, customer care, appelatte team they said "sorry for inconvineance and we're working on it 24*7 but they can't resolved it till now. But the fact is their technolgy is getting ou dated. Airtel must learn that just a showcase app doesn't enough for satisfy thee customer needs. Last one i planned to switch to prepaid because of their consecutive failure in billing. But at the same i congrats airtel for their voice calling clarity