[Resolved] Airtel — Failure of bill payment but money taken from account

க

கண்மணி ராஜா

from Chennai, Tamil Nadu

Sep 25, 2016

Address: 625006

Website: billdesk

I had tried to Pay my Airtel Broadband Bills of Rs.2595.74 through BillDesk Payment.It said that your transcation failed due to some errors but amount debited from my account instantly. It also said that Amount transactioned would be refunded within 5 working days excluding Sundays.I have been waiting for 6 days still my amount has not been refunded.Then, my neighbour paid those bills for me.
My Transaction ID: BILLDSK-GCNB[protected]-BILLDSK
I have proof my Bank server too.Please refund the amount if you want me to continue in your services.

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Oct 29, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 25 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
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