[Resolved] Airtel — Fake promise for Airtel

Vetrie Velan

from New Delhi, Delhi

Address:

Chennai, Tamil Nadu, 600109

Dear san,

My number - [protected]

An year back, i have upgraded my sim to 4g for upgrading my handset. Even after upgrade also i have not get 4g speed. I have complain many time to your tollfree. All of them promise me to resolve this issue shortly. Till i have facing this issue.

Today i have recharged special discount offer for 4g handsets. Surprisingly i known that my sim card only 3g activated. This is the service you are providing customers. Pl see how you are cheating customers. This is reason i have switch over to jio. Again i rethink my decision is correct, you are become worst supporting for customers.

One more that, i have try to explain these things to your executive. She is not at all listing my words and very hateful speech. Do you think i have only having work to roaming your outlet.

I have post these worst experience to my facebook, twitter. I never using your product anymore. Bye.

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Jun 11, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 08, 2017

Airtel Customer Care's response Dear Customer(Vetrie Velan ),

This is with reference to your post, dated 7 May 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 11, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 7 May 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd