[Resolved] Airtel — False advertisement to be open network.

VinayJoshi

from Pune, Maharashtra

Sep 23, 2016

Address: 411017

I ported my prepaid number to Airtel Postpaid 4 months ago, In my area I have faced non stop network issues..
- I am always out of coverage for people calling me when m @ my home.
- Although I have 3G plan but at home it does only shows E that is for Edge.
no speed at all, I cant also use the internet service.
- You(Airtel) described yourselves as open network is very shameful and also fraud.
- have also complained this network issues but was of no use. Still I face the same issues.
- You(Airtel) have misleading advertisements with all false promises.

* I have always felt free to call customer care and complined but nothing help.

A unhappy Airtel customer :)

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Oct 31, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 24, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 23 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Sep 30, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 September 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd