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Airtel — fastag from airtel

Address: Bangalore

I ordered fastag from airtel on 06th sep 2020. Till date i haven't received my fastag. I want to ask airtel who is responsible for this query. Its my mistake that i have ordered it from airtel. I need urgent action against my complaint.
They never be transparent. I want my money back please help me.
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Trns ID : FT[protected]
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Any update for the above transaction related complaint. It's been a month ago.
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