Airtel — fastag not delivered

Website: www.airtel.in

I have ordered fast tag id through airtel app, i received message on 17 sep 2020 my fast tag id shipped. Till now when i check through airtel thanks app it is still showing shipped due to this i am facing issue at toll plaza.
This is very frustrating. And whenever i called to airtel customer care number there is no option for fast tag. Simply making fool and harrashing people everyfay i am wasting 10 minute on toll plaza.

My airtel number is [protected].