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Airtel — fastag not received from airtel

Address: Bhilwara, Rajasthan, 311805

I have ordered fast tag id through airtel app, i received message on 19 dec 2019 my fast tag id shipped. Till now when i check through airtel thanks app it is still showing shipped due to this i am facing issue at toll plaza.
This is very frustrating as my friends order fastag from other service providers like paytm and they got there fastag in 7 days.
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