Airtel — fastag unable to deliver

Address: Chengicherla, 500039

This regarding my fastag purchased from airtel bank,

I ordered on 15th of december as of today 8th jan 2020 airtel if failed to deliver the product. And no information passed on by the airtel team to me.

I called about the same to airtel bank customer care agent name: wazid. He is asking to wait for another 10days. As it got delay in the delivery services. So i aksked him to cancel the order and refund the amount so that i can purchase the same from the outlet near me. He. Said there is no such option then can any one tell me what i have to do now i have to visit my home town for festival so will airtel payment bank will provide my toll tax amount when i submit the receipt.

And wazir customer care guy not giving the correct reply or not transferring my call to the supervisor or not refunding my money, apart from this he is laughing on the call