Airtel — faulty internet service

Address: 455001

Sir
I am a retired physically handicapped senior citizen living in dewas (M. P.). I cannot walk without support. I live with my senior citizen wife who is paralysed on left side. (We have only three daughters who are all married.)

I am a writer and research astrologer. I work on my desktop pc. Hence every day i require flawless internet for my research work and emails – as well as for making various payments online.

For internet purpose i use an airtel sim in a netsetter. I recharge with 84 days pack. Sometimes it functions flawlessly but every now and then it refuses to connect. Then all my research work comes to a standstill for no fault of mine.

Twice i have complained to airtel. Their response is strangely funny. They say, “the fault lies with your location.” if this argument were true, then my internet should never have worked in the first place, but often it works flawlessly.

Besides i have a smartphone also with another airtel sim. It works wonderfully well.

Please redress my complaint and oblige.