[Resolved] Airtel — Fraud Bills. Charging for free calls consistently

rahulagenius

from Pune, Maharashtra

Mar 6, 2017

Address: 411060

I have a family plan and being charged extra consistently for 3 months now in spite of complaining every time. Say, i have 1000 free minutes and i use only 500 minutes out of it and then 200 minutes within CUG then ideally i should not get extra bill but you are charging me for 200 calls saying CUG charges. First month i noticed this i called 121 and your guy accepted the issue and reverted the amount, same happened next month as well. My only issue is that why do i need to call you every month to do when you have assured that this will not happen, but no action is taken from your side. I am frustrated and porting out to other network.

Mobile number - [protected]

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May 13, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 10, 2017

Airtel Customer Care's response Dear Rahul,

This is with reference to your post dated 6 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

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Apr 04, 2017

Updated by rahulagenius Mr. Rakesh,

Sorry to say but you failed to fulfil your commitments and unfortunately the problem still persist. You failed to provide the resolution even after committing for the same. Now how should I take this and what do you expect me to do next. You are just adding up to my frustration consistently.