[Resolved]  Airtel — Fraud in Bill generation

Address: Bangalore, Karnataka

Dear Team, I'm lodging this complaint against Airtel after being so disturbed by their unnecessary calls to me and my family 'n' friends. The issue started in Feb'15, wherein they sent me a bill ([protected] - Delhi number) for THREE months together and wanted me to clear the whole amount approx. Rs. 10, 000 altogether which was not possible and it was not my fault as well. I called customer care quite a times to send me my e-bills on time so that I can avoid the late fee charges and hassle to myself. But despite of my calls I did not receive any bill for three months. When I got the combined bill I requested that I will pay it in three months as I cannot pay it once. They disconnected that number without informing me. Somehow after so many requests I settled this down in Rs.5005 in Mar'15. The next issue happened on my Karantaka number ([protected], Bangalore) which I bought in mid of Jan'15. Again I did not receive any e-bill for one and half months. I called the customer care and they sent me a bill of Rs. 1800. I went to pay the bill to Airtel office. I went to them because they barred my outgoing calls without any notice. I asked the reason and told them that I will pay the bill and the delay was from Airtel in sending the bills, not from my side. So why my outgoing has been barred. They told me it has been barred for the non-payment of one Data-card [protected], for which I submitted a deactivation request in Oct'14. Back on Oct'14, I called Airtel customer care to deactivate my post paid data-card connection as I don't use it at all. I asked the procedure and the person over the call told me that this call will be sufficient and they will deactivate. I asked for any confirmation and they said they will send me a request number. I never received that number and kept getting bills. I tried calling them again that I've disconnected this number and please stop generating bills. But I never succeeded in contacting them thereafter. In Mar'15 they contacted me and asked me to pay approx. Rs.4000 for that number and I was shocked. Because I have never used that data card at all in those months. Not for once. I asked them to show me my usage and then I will pay my bills. But the people from customer care kept asking me for my request number which unfortunately I could not provide as I never got it from their department. I refuse to pay for the service I have not used at all. I paid for my first number because I knew I have used it and it was just a mistake by Airtel that they delayed the bill generation. I was ready to pay bill for my second mobile number as well because I have used that number. But why should I pay for the data-card I have not used since several months??? I have been a very honest customer with Airtel from more than 10 years. I started using post-paid connection somewhere in 2011 and I never missed my payments, never. I have been paying whatever bill amount I received every month. But now this is sickening. These people are calling and threatening me of legal notices and harassing me by constant calls to my friends and family. I want you to resolve this issues at earliest. They are making my life hell.