Airtel — Fraud move

Address: Chennai, Tamil Nadu

There was a underground cable problem in the new area where i requested to shift the existing broadband connection, but the Airtel Network engineers did not inform me about the feasability of their connection in the new area and purposely made me wait for 1 month, , then i came to know through my neighbour about the underground cable problem in the new area which airtel had been facing for 3 years.If this was informed to me earlier i would have paid my 2 months outstanding bill and closed Airtel connection and moved to different internet service provider.but Airtel made me wait for 1 month and then again requested to wait for 18 more days.Digging the road and replacing the cable cannot be done over night .It requires permission from various MLA and corporations.So now if i move to a different provider i had to pay him Rs.1000+800 for the new connection...This Rs.1000 would havebeen the amount i spent in the last month waiting for Airtel.I was told that i was given a weaver for the non internet usage for the 1 month which i waited.But my only question is if they had told me about the cable problem earlier then i would have shifted to different provider a month back, but one month i spent from my pocket and again for the new provider i spent from my pocket.Airtel is justifying this action.Kindly Take action against them.