Airtel — fraudulent in billing and service

Address: Aurangabad, Maharashtra, 431001

Dear Sir/ Ma’am,

This mail is with the reference to my complaint for manipulation in billings and service charges. TRAI is the regulatory which show the way out of trouble all the time and I am hoping for the same again.

I am using Airtel network since more than two months and getting the worst network problem from this network operator. I have raised issue with operator but still there is no resolution (even not ready to confirm the timeline of resolution). As per my knowledge there is some TAT for every complaint raised by customer but they denied it.
We are living in the time of technology but when it comes to Airtel it seem like they are far away from technology. I can’t believe it takes so long to resolve network issue, it’s almost 3 months since I raised complaint but there is no call or Solution for problem. I am not asking to Airtel to give me 4G internet speed all the time but basic need of network.
I don’t know what kind of manipulation they have done with their towers, it shows full range but if someone calls me call doesn’t get connected and says my mobile is switched off. I am finding myself in the trap of this company, even they are charging me for missed call alert but not a single alert message is coming on my mobile. There is no network, No alert message, no internet. I am facing so much trouble in my daily job due to this issues.

This is directly or indirectly a fraud with customer and I really want to raise legal case against Airtel for doing fraud with common customers for doing this act. I hope at least I can get details to raise a case against Airtel along with process details from TRAI. Kindly help me in this and let me know the process of it.

Thanks & Regards,
Ghanshyam Kathole
[protected]