Airtel — horrible broadband service and frustrating customer care response

Address:	560048
Website:	Airtel.in

Hi,
This almost 5 month now. Every month almost 10-12 days Airtel Broadband connection is going down in Mahadevpura area of Bangalore. Every time we call you customer case, get the message that, this is an unplanned outage and they give an ETA of resolving the issue. Then after sometime time of resolution get extended . Sometime ETA keep on extending 7 to 8 times or more than that, There is no permanent fix on this issue. Just to give an example, today is 21st Jan and with in 21 days in January, Connection is down for almost 12 days. Every time your customer care team team give a new ETA for resolving this issue and promise that it will be fixed permanently, however there is no single instance where Airtel promise and issue is resolved. As a whole society, we have taken connection from Airtel 2 years back thinking that service will be good. But it is becoming horrible and response from customer care is really frustrating. Its almost 5 month now, no management from Aitrel is understand customer problem and plannign for providing a permanent fix. We would like to know if Airtel is going to provide proper service to this area or we move to other service provider.We can't just keep paying to Airtel without any service.

thanks