[Resolved] Airtel — Inactivation airtel sim

Sivagurunathan Nagarethinam

Mar 3, 2017

Address: Coimbatore, Tamil Nadu, 641111

Website: www.airtel.in

Dear Sir/Madam,
My airtel mobile number is inactivated due to not being active. It shows not registered on network. I contacted the airtel customer service centre in coimbatore, they could not resolve as the number has no info attached to it . This number is originally from Karnataka and ported to Tamilnadu. I wish to activate the same. I am aware as per the TRAI guidelines the inactivation process should be transparent and the customer should be given grace period of 15 days to reactivate his inactivated number. I did not receive any alert messages or even a courtesy message about disconnection. I explained this to the service representative but he could not help in anyways. I hereby request you to kindly help me in this regard.
Thanks and Regards

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Apr 25, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 04, 2017

Airtel Customer Care's response Dear Mr. Nagarethinam,

This is with reference to your post, dated 3 March 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Mar 20, 2017

Airtel Customer Care's response Dear Mr. Nagarethinam,

This is with reference to your post dated 3 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd