[Resolved]  Airtel — Instrument of Fixed line & disconnected broadband

Address: Kolkata, West Bengal

The R.K.M.S.P Staff Credit Co-operative Soc. Ltd.
Regn. No. 23/Cal of 1980
99, Sarat Bose Road, Kolkata – 700 026


Dear Sir, Date: 08.07.2014

With due respect and grave concern we are to inform you that broadband connection vide plan 999/9 GB 2 mbps (small enterprise) of Bharti Airtel Ltd. was installed in our office & the fixed line instrument installation was not made on the date i.e. 13/12/2013 through your service provide M/S Rama Telecom Pvt. Ltd. 156A, Lenin Sarani, Kolkata – 700 013. We have talked several times to Mr. Ashok Sahoo, service engineer of the aforesaid service provider. He used to inform us that fixed line instrument was not in their stock. Lastly we have talked to him over telephone vide no [protected] on 02/07/2014. He advised us to contact with customer care. As he was asked whether this issue comes under the perview of him or not, the line was amazingly disconnected.

On the same day (02/07/2014) we talked to Mr. Faruque, customer care executive of Bharti Airtel Ltd, unfortunately the line was disconnected in course of discussion with him. Again immediately we tried to contact with customer care service, a lady customer care executive has given some suggestions in respect of online trouble shooting. Inspite of our efforts accordingly advised, the broadband connection is yet to be facilitate. Then the lady customer care executive informed that an engineer visit would taken place at our office within 8 to 24 hrs vide ref. no 47376748 and message was given to us accordingly but the engineer visit is not held still.
Again we have tried to contact the customer care service on 05/07/2014 the line was kept in hold for the period of 17:08 minutes, we could find no other way but to disconnect the line.

Sir, ours is a co-operative society as established for socio-economic upliftment of the members. Its importance and emergence can not be ignored. Our day to day smooth functioning is interrupted for non-installation of fixed line instrument and the disconnected broadband service. As we are going through the social phase of speed and smoothness, this long-run negligency/interruption occurred to us is not likely healthy for our function of communication.

Again we fervently request you to look into the matter and do the needful at your earliest.

Sd/ Debabrata Chakraborty
Debabrata Chakraborty
Secretary
#[protected]