[Resolved] Airtel — Internet Connectivity Stopped

sunil.dhyani

from Chennai, Tamil Nadu

Sep 19, 2016

Address: 110077

Website: www.airtel.in

Dear Concerned,

I am tired of calling again and again the customer care services of Airtel.

My Airtel 3G plan allows me 1 GB of 3G data and thereafter reduced speed of 80kbps.

However I have observed AIRTEL stops my Internet services right after 1 GB limit is crossed.

Whenever I speak to the customer care I am advised to take Smartbyte, which I do not agree to. As my bill plan for the Internet allows internet connectivity even after 1 GB limit is crossed.

PFB my details :-

Sunil Dhyani
[protected]

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Oct 24, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 19, 2016

Airtel Customer Care's response Dear Mr. Dhyani,

This is with reference to your post dated 19 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Sep 23, 2016

Airtel Customer Care's response Dear Mr. Dhyani,

This is with reference to your post dated 19 September 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd