Airtel — Internet issue not resolved addressed

I have been facing internet issues for the past 20 hrs. This is not for me but my entire surrounding area. My place is situated in Tirunelveli Dist, Nanguneri Tk, Thirukkurungudi and the postal code is 627115.

Internet issue occurred last evening around 3PM but not yet resolved even raised a complaint to 198 and the timeline is Sept 3rd. But they do not provide any compensation. I have paid for it already. They are not considering our trouble