[Resolved] Airtel — Internet recharge

bindu ahuja

from Shujalpur, Madhya Pradesh

Apr 17, 2016

Address: New Delhi, Delhi

Respected sir/madam my name is Bindu and I have problem regarding the internet recharge.on date 17 th April 2016, I go to shopkeeper in Chhatarpur for recharge of rs 149 which gives 450 mb 3G data on mobile number [protected].
After recharge, I get message that I have credited with 450 mb 3g data.
But after checking it again after 10 min, it shows you have left with 272 mb 3g data.
I talked to customer care executive.I said if i have used 180 mb then give me the detail where I have used it.so the executive said I can't give you the details of this.on requesting again the same reply we got.
I just want to know where is my 180 mb data after recharged.
So I am requesting you to tell me whether it was my fault or Airtel fault.if I am on fault side then I will surely apologise, and if Airtel is on fault side, then what action you people take on this matter.
My contact number is-[protected]

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Aug 15, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 18, 2016

Airtel Customer Care's response Dear Ms. Ahuja,

This is with reference to your post dated 17 April 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

May 12, 2016

Airtel Customer Care's response Dear Ms. Ahuja,

This is with reference to your post dated 17 April 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd