Airtel Internet — Wynk music not working

satyasingh90

from Hyderabad, Telangana

Aug 22, 2015

Address: Hyderabad, Andhra Pradesh

I had a subscription of free music download and streaming . And then i was unable to download any song. i rated the app in google play, they replied after 23 hrs Meanwhile I opted for Wynk plus subscription, still the problem persists. I had mailed to [protected]@wynk.in with the attachments. I have also spoke to Customer executives of Airtel. Moreover they say they will connect to the supervisor and they hang the call. i mean what is this? They just don't respond and i have wasted my one week. Now when i had last conversation with their executives, they were unable to solve the issue. I asked for money back. That also they cannot provide.

I have submitted 3 screenshots. I have also the screenshots of phone call with customer service, google play app reply. i have also complained i airtel website. but i havent been allocated any SR.

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Comments

Airtel Customer Care

from Mumbai, Maharashtra

Aug 24, 2015

Verified Support

Dear Mr. Singh,

This is with reference to your post dated 22nd August 2015.

We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards
Sadhu Charan
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Airtel Customer Care

from Mumbai, Maharashtra

Aug 26, 2015

Verified Support

Dear Mr. Singh,

This is with reference to your post dated 22 August 2015.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at airtel.[protected]@airtel.com

Regards
Sadhu Charan
Airtel.presence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

dkfordignity

from Delhi, Delhi

Mar 30, 2018

I was using Wynk app for last 2 months and had a yearly subscription.Suddenly it stopped playing or downloading songs which were not downloaded.I the restarted my phone but the problem continued. I reinstalled it but now it won't even open. I have a Wi-Fi and Airtel 4g mobile data.

anatekhniqs

Sep 15, 2018

Dude,
I am a huge fan of Wynk Music App and of course, basically, I am an Airtel user ever since I got my first mobile in 2008. Currently I am using the iPhone X and using only Wynk Music App to download, listen music from my phone. I have noticed one issue with the app.

Issue: Whenever I open up the wynk app when internet connection is active, the app takes time to completely load up. I don't understand why this happens.

wynk