[Resolved] Airtel — Issue with Network

praso14

Sep 15, 2016

Address: 560037

I have terrible network here in Kundalahalli Gate, Bangalore. I raised a complaint but the complaint request was closed without any action. I called customer care to escalate the issue but their supervisors were too busy to address it. They told that they will call back which never happened.

Airtel guys are so pathetic. Perhaps time to explore other service providers like Vodafone or Jio.

Airtel is taking customer for granted.

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Oct 26, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Sep 17, 2016

Updated by praso14 I got a call from customer care yesterday and I explained the situation. He mentioned that he has noted the complaint and will ask team responsible to work on it..

Today, I received a call from Airtel (I can provide number if you need it). He said whether issue has been fixed.. May I ask you - does issue gets fixed on its own? Don't you know what you did? While talking to the guys, voice disturbance started and eventually call dropped. This guy never bothered to call back. I called this guy but his phone was always busy and then I received this message that necessary action has been taken.. tell me what necessary action you took.. my call got dropped while talking to you guys.. is this how you solve the issue? It's really pathetic.. Airtel is pathetic.. big talks and no action...

Verified Support

Sep 25, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 15 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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