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Airtel — kolkata sim not working while in roaming in pune

Address: Kolkata, West Bengal, 700028
Website: www.airtel.in

My airtel sim is of kolkata circle. It shows no network signal when i am in pune. Although customer care and airtel stores assure sim is ok and sim slot is ok, there is no network signal while roaming in pune. Restarting the phone or searching the network does not help. My no. Is +91 [protected]. Sim is linked with adhar no.
Please solve it asap as the no. Is vital to me
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