Airtel — Long delay in Shifting of Broadband Connection

mvramsubbu

Sep 3, 2015

Address: Chennai, Tamil Nadu

We had applied for a shift of broadband connection from T.Nagar to Nelson Manickam Road which lies just 3 kms and both locations come under same exchange. The shifting request was initiated on Aug 7, 2015 but till today (Sep 3, 2015) we are waiting for the connection at new location. here is the latest mail from Airtel From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com] Sent: 02 September 2015 15:41 To: ram.[protected]@rediminfo.com Subject: RE: [|BAL|Ref19549036|] SERVICE REF NO:[protected][protected]) Dear Ram, Greetings from airtel! This is in reference to your email regarding delay in shifting for your airtel landline number [protected]. With regard to your issue, I am following up with the concerned team for an early resolution. We will contact you within 48/72 hours with an update. I appreciate your cooperation till such time. Best Regards, Pankaj KR Singh Service Specialist airtel

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 4, 2015

Verified Support

Dear Mr. Singh,

This is with reference to your post dated 03 Sep 2015. We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Sadhu Charan
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@airtel.com

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