Airtel — Messaging Service Barred

Address: Bangalore, Karnataka

I recently got a duplicate sim on 1-SEP-2015 for number [protected] since my phone got stolen. Since then my messaging services outgoing as well as incoming is barred. Tried calling airtel service center several times but they did not help much and when I asked for complaint number they said they can't give. Ended up getting complaint online: PR[protected]. I have already tried changing the messaging center number but that did not work out. Due to this issue my Internet banking is stalled since every banking transaction needs to be authenticated through OTP. Airtel, A smartphone network that I really doubt it is!, Address this issue at the earliest or else I will register a case against you in Police station since you guys are harassing your end customers. PFA the mail