[Resolved] Airtel — Migration of Plan

Rifran Crasta

from Bengaluru, Karnataka

Mar 3, 2017

Address: Bangalore, Karnataka, 560032

Website: www.airtel.in

I had applied for a Migration of Broadband plan on 31st of Jan 2017. After that it has been multiple calls and multiple emails to Airtel and I still haven't got a solution.

The current plan I am having is 4 MBPS with 40 GB download and I wanted a 40 MBPS with 50 GB download since they had advertised about it. After applying online, I found out that the advertisement is misleading and they have only 16 MBPS speed facility. So I applied again to migrate my plan from 4 MBPS to 16 MBPS with 50 GB download which was available as per the customer care.

It has been a month and I have called up Airtel Customer Care at least 10 times now with no solution till now.

Pathetic customer care. can't say anything beyond this

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Apr 8, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 3 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 05, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 3 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd