[Resolved] Airtel — MNP number got barred saying "There is a due of Rs 92 in airtel account"

tomodackal

from Nileshwar, Kerala

Mar 2, 2017

Address: Idukki, Kerala, 685588

Website: www.airtel.in

I was an Airtel postpaid customer which I have ported to BSNL prepaid two months back. Before the number got ported I have cleared all the pending and started using BSNL. Suddenly last week my BSNL calls got barred and when I contacted BSNL customer care they said that there is a bill due of Rs.92 in my old Airtel account. But when I contacted Airtel customercare they said that I don't have any pending bill and my dues is just 1paisa. But BSNL is saying that they need a letter from airtel. But Airtel is not ready to send out a mail. Don't know what to do here...
My number is [protected]

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Apr 6, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 03, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 2 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 05, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 2 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd