[Resolved] Airtel — Mobile network is poor and mobile data is pathetic

Vini Singhai

from Bengaluru, Karnataka

Mar 6, 2017

Address: 560066

The mobile network at my house is very poor and same is the case of mobile data..Most of the times the phone number is out of coverage and am facing call drops every other second.
Mobile data is pathetically slow.
I raised this complaint on 21st Feb Compliant Number:74272132.
There has been no update or improvement from Airtel. They are still working whenever i call on the customer care number..
Airtel gives FALSE PROMISES AND WRONG PROPOSAL OF OPEN NETWORK n all ..all advertisement gimmicks...
PATHETIC SERVICE...WITH NO SOLUTION...

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May 2, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Mar 06, 2017

Updated by Vini Singhai We raised a request to shift broadband connection of airtel from one aptt to another in the same society on 20th Feb. It took 7 days for them to just shift the connection and since then there has been connectivity issues, every other hour the connection drops ad wireless is as good as it does not even exist.
The airtel executives plainly state that there is a problem but do not resolve it.. they make the internet line go dead and then when the same is restored the connectivity issue is still there..
Our work is suffering because of this. Nothing is being done from airtel's end...just excuses..
On top of this the airtel executive who's number ha been given to us to follow-up never picks up the phone.
Pathetic service.

Verified Support

Mar 16, 2017

Airtel Customer Care's response Dear Ms. Singhai,

This is with reference to your post dated 6 March 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 29, 2017

Airtel Customer Care's response Dear Ms. Singhai,

This is with reference to your post dated 6 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd