[Resolved] Airtel — My Airtel app postpaid to prepaid convert airtel no recharge.

Anees N

from Madurai, Tamil Nadu

Mar 1, 2017

Address: Chennai, Tamil Nadu, 600015

Website: MyAirtel app

I did data recharge for my airtel no which was recently converted from postpaid to prepaid for rs.265 and 102. Recharge was not successful but amount ot deducted from my bank account which was not refund yet its been a month now.
Also they are not taking complaints if we email them they open a ticket for that and they are closing it the very next day without any call or intimation.

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Apr 9, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 02, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 1 March 2017.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 09, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 1 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd