Airtel — my airtel bank wallet no. [protected] blocked

Address: +91

Website: www.airtelbank.com

Dear sir,

My self mohan lal & my phone number is [protected].
I am a airtel payment bank wallet holder.

Wallet number: [protected]

My wallet balance as of 18.12.2017 is inr 450

Due to unknown reason (S) it shows "debit freeze' on my account. I'm not being able to do any transactions.

In-spite of several requests airtel is not taking necessary step (S) to unblock the account

Is it a trap to cheat people?

Whichever it is i want my account to behave normally.