Airtel — My request to retrieve wrong recharge was not initiated

I made a request on to retrieve back the plan to the right number which I accidentally recharged to a wrong number and they aren't helping me in any way, they just collect the information and transaction details and does nothing about it. And since the wrong number which I accidentally recharged is on another plan I believe it'll be easier to transfer the plan which the wrong number won't be using to my number. I'll be very grateful if they could help me.