[Resolved] Airtel — Network Issue - very poor Indoor signal strength

Raghavendra786

from Chennai, Tamil Nadu

Apr 20, 2017

Address: 560078

Website: www.airtel.in/opennetwork

Ref # c3gsp[protected] / c3gsp[protected] / ref44889059 /sr75228656

I;m facing network issue at my location (Inside my home to be specific). The signal strength is too weak where the call gets disconnects frequently.

Complaint was logged on apr 5th, but no proper response from the customer care (Apart from auto emails). Such as - we can check that the outdoor signal quality in your area is excellent. The problem you are facing could be due to inadequate indoor coverage.
We would like to inform you that we are continuously working on expanding our network and your inputs are taken for future network planning.

Open network status shows that the signal strength is excellent but this is false (Snap attached).

I had requested for engineer's site visit to check the indoor signal strength and give the report for the same, but my request is not considered till now.

Due to this issue i deactivated my postpaid connection ([protected]).
I have three prepaid active connection right now.

Also i live in city not in rural area. Airtel claims they are india's # 1 network, but it is a false statement.

Request you to please consider this on priority and do the needful.

Info shared till now :

1. Location where you are facing the issue, do mention if any landmark nearby with pin code.

#530 1st floor 12 th main near mobility india jp nagar 2 nd phase bangalore 560078

2. Number of signals:

1 to 2 (Inside the house)

3. Error message:
No message, call with disconnect if picked inside the house. (Data also slows down)

4. Duration of problem: everytime

Was this information helpful?

No (3)

Yes (15)

Sep 25, 2018

Complaint marked as Resolved

Still same issue, no proper signal inside. Company has not taken any steps to resolve the issue. I myself got it really by installing landline phone.

Airtel customer support has been notified about the posted complaint.

Verified Support

Apr 20, 2017

Airtel Customer Care's response Dear Raghav,

This is with reference to your post, dated 20 April 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Apr 21, 2017

Updated by Raghavendra786 Hi Karishma, Thanks for your quick reply.
I give 0 stars to your support team and looks like airtel has hired bunch of stupid people. Everytime I mail, I get an auto generated kind of email which is not relevant for what I ask. They keep on saying that signal strength outdoor is excellent and I'm facing this issue due to inadequate indoor signal strength. I had requested for engineers visit to check the same and give me a report. Till now now one has answered and just pushing it... Are you support team really trained??? Who is the trainer??? Fire him first... Your team does not have min sense to be specific on what to answer... Just copy paste a script will not work... By the way I'm living in center of city not in tunnel... If indoor signal is poor u need to fix it... I'm not at all happy with the response received till now.. Hope you will help me... U can reach me anytime to further discuss on this...

Verified Support

Apr 22, 2017

Airtel Customer Care's response Dear Raghav,

This is with reference to your post dated 20 April 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

bunchofAholes

from Bengaluru, Karnataka

Jun 16, 2018

these people are stupid. switch to jio bro

Yomcha Kazi

from Bengaluru, Karnataka

Aug 15, 2018

Airtel customer executives are straight forward rude as they don't let the customer explain the issue in details and keeps interrupting mid-speech. I have been facing the same issue for a month and their approach is as unprofessional every time. They say that they will fix it but all they send is an auto generated sms stating "poor indoor coverage". Even if I'm using the device near a window or on my balcony, I can't seem to get the 4G I used to experience. Are we supposed to use our device outdoors ? Customer executives should know that it is rude and unprofessional to end the call without the consent of the customer. Also answer specifically to what has been asked instead of shoving "I have taken your conplaint. Thank you for calling Airtel have a nice day" to our faces. They sound like toy-robots. It's time these fools gets fired or else the company is doomed.

Anoop S Babu

from Ernakulam, Kerala

Oct 26, 2018

Airtel do not deserve a rating

Mohammedzainf123

from Bengaluru, Karnataka

Dec 6, 2018

I'm facing a network issue from past 1 year...airtel claims that it is the best network ( fastest network of India)...this is false ...I launched many complaints regarding the network issue but no response from airtel customer care ...soon after i launched a complaint i received a msg stating "your problem will be resolved as our team is working on it " ...from how many months is tht team is working to resolve the problem????and also it's like waste of money spending on unlimited plans ...

Nani p

from Hyderabad, Telangana

Feb 13, 2019

yes, the indoor coverage of airtel is pathetic. They doesn't really do anything at all. Just the same pathetic response indoor coverage is not good. who cares, fix the goddamn thing.

BM Channel

from Powai, Maharashtra

Nov 27, 2020

I m from rural area in Madurai. Not have indoor coverage. Incoming and outgoing call not work. Network is disconnected in going to home (indoor). Most of people say no tower in our area but nearby area have tower. Airtel poor network

jyoti2512

Apr 12, 2021

Airtel mobile network issue-[protected], [protected], [protected], [protected]

Hi Team,

I have been facing issues with airtel network signal (1 and 2 bar signal always indoors and outdoors ) and data connectivity (1 kbps whereas i have subscribed to 4g plan) at my residence in village -Karmauli, block- Kaluahi, Dist- Madhubani.

I raised several complaints but no action till now. I have a total of 5 airtel connections.
I am a software engineer doing work at home now due to covid pandemic.

My husband is also using the airtel no [protected].

I have my own house even though I am staying at my relative's house because of a bad network issue.

Please find the attached screenshot of the complains: