[Resolved] Airtel — NEVER GO for Airtel, be it Postpaid or Broadband/Landline

Kishore Surisetty

from Hyderabad, Andhra Pradesh

Sep 13, 2016

Address: Hyderabad, Andhra Pradesh, 500049

I am using Airtel postpaid connection for my Mobile and the "SO CALLED OPEN NETWORK" at my premises is VERY VERY VERY BAD (Can't express more frustration) and it tests your patience to the maximum. When checked in open network it shows excellent signal at our area which is a wrong info. You are simply fooling around the people with open network concept showing false information, but the reality is nowhere near by. After repeated calls/complaints from my friend (who stays in the same community) and me, they responded now saying that they are looking for a new site for the upgradation of the tower which takes 3-6 months. What is the point of keeping this connection and pay bills if we can't use it at my home?

For this reason, I thought I will get a landline connection and called Airtel (unfortunately) broadband to get me a Broadband connection as they provide the landline connection along with it. I have asked my previous Broadband vendor to get make the disconnection and requested Airtel for the new Broadband/Landline connection. The Airtel Sales Rep. has informed that they will give me a free wifi-router and landline instrument if I pay the 6 months bill in advance which I went for. During the installation, they did not give me the landline instrument and told me that it will be given in 3-4 days, which did not happen. I called again after 4days, they are saying 2more days and it will be availble this week.

Currently, Neither I can make calls from my mobile, nor the Landline. And, in the LandLine account, I see that 13Rs. as billed amount, not sure if it can happen without me having the Landline instrument, looks like some aliens are making calls from my virtual landline connection.

My mobile no: +91 [protected]
Alternate contact no: +91 [protected] (my friend - Sharma)

Regards,
One in millions of your extremely Frustrated customers
- Kishore

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Oct 19, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Sep 13, 2016

Updated by Kishore Surisetty Btw, the Broadband internet is also poor. The previous vendor is far better in terms of download and upload speed.

My Email address: [protected]@gmail.com

Verified Support

Sep 18, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 13 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Comments

sharma54

from Hyderabad, Andhra Pradesh

Sep 13, 2016

Even I am staying in the same community and I am simply paying 500 a month for no calls as there is no signal at our home ... Calls won't connect most of the times, if connected they get dropped even if not dropped the other person cannot hear wat we speak . Ultimately we cannot make any calls at home.
I have raised three complaints and they have closed two complaints as resolved without even contacting me and without addressing the complaint. The third complaint is in open state from last two weeks with no resolution. Am planning to change my connection and my wife connection soon . Enough of airtel's irresponsible behaviour and failure to retain an 8 year loyal customer .
We get lot more frustrated when we see airtel adds stating open and great network . It's simply fooling people . Stop spending on adds and start investing in improving your signal quality. This is our last attempt to make you understand the seriousness of situation.

Another frustrated customer,
Ram Sharma

sahum17

Sep 13, 2016

Please provide me the details of incoming and outgoing calls & sent and recive msg. for the last 30 days to till date for my airtel prepaid no. [protected], on my email id mentioned above.

shikha sachdeva17

from Noida, Uttar Pradesh

Sep 13, 2016

To, The Manager
Airtel

From last 32 hrs i have requested Airtel to activate my Data Plan of 2GB @Rs 350/-pm and till now there is no update. I have called Airtel Customer Care 5 times since yesterday and always they give me False commitment.

I need to get this sorted today before 1800 Hrs or else I'm changing my Port.

Rajender naman thakur

from Tuljapur, Maharashtra

Sep 13, 2016

I want to check my call details of all incoming and outgoing call month ofAug 16 my mob no is [protected] my e mail id is [protected]@gmail.com

KSahoo

from New Delhi, Delhi

Sep 13, 2016

Sir,

I am continuously getting vulgar and abusive messages from Airtel number [protected]. Please take strict action against this number.

Sagarika

rajeev0109

from Bengaluru, Karnataka

Sep 13, 2016

I want to surrender my number [protected]. I already have four numbers of airtel and want to change it.

regards

jagdishrv

from Bengaluru, Karnataka

Sep 13, 2016

Hello Sir,

I have an land in Mumbai National Highway near kunigal (Karnataka), i request & suggest to install an network tower for 4G so that growing city of kunigal will experiance 4G.

Contact ?
Jagadish Kumar,
[protected]

shloj

Sep 13, 2016

Please put a tower in my village please ..., ...

naveen kedia

from Champa, Chhattisgarh

Sep 13, 2016

I am having mobile pre paid connection from airlel, india my mobile no is [protected] on 01/09/2016 co has deducted rs 500 in 10 minuets different service has been activated in my mobile which i haven`t book so please take this matter very seriously & make my amount refund in my mobile no