Airtel — New broadband connection ecaf:[protected]

hensman

Oct 3, 2020

Address: Tuticorin, tamilnadu

I had applied for a new broad band connection, submitted the document and payment completed successfully on 29th Sep 2020 and received the eCAF number ([protected]). as per executive they will send their engineer next day, Once the payment processed, last four days there was no response except got a SMS that we are upgrading the connection in your area and to wait for 72hrs, last time when i called the reply was " engineer will call prior they come to site". later that when i call and text executive there is no replay neither call nor text response from that executive. And no where i can found the application status tracking in airtel website.

My EMail ID is : HENSMAN.[protected]@GMAIL.COM

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Airtel customer support has been notified about the posted complaint.

Oct 05, 2020

Updated by hensman Airtel — New broadband connection ecaf:[protected]
Regarding the above issue, today after more then 50 calls with continues redial, got the executive in line and final reply was service not available in our location ; How Airtel is collecting the payment without checking their service availability in location; Only executive is so hurry to collect documents and receive payment; after receive payment no response. now as per executive they need the ecaf number once again to recheck the service availability; if no luck. They said it will be refunded. no idea wheather am going to get the executive once again back on line. how many days it is going to take, how much time am going to waste calling this executive. And i cannot go for next carrier without getting their final reply.

Oct 24, 2020

Updated by hensman Airtel — New broadband connection ecaf:[protected]
adding in the above complaint, i didn't receive my payment refund until today in my bank account .While booking service support team didn't checked the service availability in my area but sales team forced to do the payment to start the process which to be completed in a day as per sales team; I had done the payment and submitted my documents on the same day. Now i didn't get service for their service unavailability in my area and my payment is almost more than 15 days with no response for refund