Airtel — new broadband connection for borivali west

Address: Mumbai City, Maharashtra, 400092

I asked them to provide me a new broadband connection for sumer nagar, opp kora kendra, borivali west, mumbai - 400092 but they say that it isn't feasible but some of mt neighbours and people in my society have airtel broadband connection. Don't know as to why they are refusing to provide the services to me. The day jio fiber starts commercially, everyone will switch and no one will even ask them. They should service the customers that they're getting now.