[Resolved] Airtel — New broadband connection not provided after paying installation money

Naveenkumar Pasupathi

Address:	Chennai, Tamil Nadu, 600028
Website:	airtel.in

I am naveen kumar ([protected]@gmail.com)

I have applied for a new airtel broadband connection on 13/05/2016 for the address #3/194, 3rd cross street, kumaran kudil annex, thoraipakkam, chennai -97.
I made a payment of 1000 and gave my id proof and pictures to the airtel broadband executive person. (Name: basha, contact: [protected])
After which i have received no calls regarding my connection, when i tried to reach out to the person who collected my details is not picking up the calls for more than a week. I am stranded with no clue to whom to contact and get my new connection. I wonder how these executives is so irresponsible to even respond to calls.
My ack slip serial no : tnpc757016

I request any airtel concerned team to help me in getting the connection.
Thanks in advance.

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Aug 11, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

May 24, 2016

Airtel Customer Care's response Dear Mr. Pasupathi,

Thank you for sharing your contact details with us. We will contact you soon to resolve your concern.

Regards,

Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jun 02, 2016

Airtel Customer Care's response Dear Mr. Pasupathi,

This is with reference to your post dated 20 May 2016.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence Facebook - www.facebook.com/bhartiairtelltd

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Comments

Naveenkumar Pasupathi

Attached Ack Slip

Naveenkumar Pasupathi

Did you guys understand what i have stated in previous query, cos i couldnt understand how did you ask me the account number details when i havent got any information after paying the money for broadband.
I have not received a call from that airtel executive till now, only the customer service calls telling we will get back soon. It took 10 days for airtel to reply back to a customer to check the concern. Excellent Service. Applause.

My contact no. [protected] /[protected]