[Resolved] Airtel — New connection delay

Kiran Joshy

from Chennai, Tamil Nadu

Sep 23, 2016

Address: Bangalore, Karnataka, 560103

Hi,
On 15th September 2016 I applied for a new broadband connection, paid 1000 rs as installment charge filled application form to a person named Anand (no: [protected]) who was wearing airtel tag.The above mentioned person is not attending to any of my calls from then, on contacting customer care they informed that though account is created, doesn't show payment of 1000rs.This whole thing is delaying the process of new connection.I have the bill with me in which serial number appear as TBLR7156400.I expect you to do the needful

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Sep 23, 2016

Complaint marked as Resolved

Backend team contacted me and the broadband connection is installed and setup.

Airtel customer support has been notified about the posted complaint.

Sep 23, 2016

Updated by Kiran Joshy Thanks for your support.Broadband connection has been installed.

Verified Support

Sep 24, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 23 September 2016.

Thank you for the update. We are glad that your concern has been resolved. Let us know if you would need any assistance, we will be glad to assist you.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Anil S.
airtelpresence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Sep 24, 2016

Airtel Customer Care's response Dear Customer, ,
This is with reference to your post dated 23 September 2016.
We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at [protected]@in.airtel.com
Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

Harishk77

from Coimbatore, Tamil Nadu

Mar 10, 2017

Same problem for me everyone used to call me and tell we are very sorry but till now my internet connection has not been installed its been 15 days since i the guy came for verification. They collected the money .
Very bad response from airtel. When i call the agent named kalpana she rarely took the calls and answered me. Sometimes she used to end my call and say that sir i didn't get your call very very bad from airtel i didnt expect this from them.