[Resolved] Airtel — No action and no response for request

anand21mi

from Mumbai, Maharashtra

Sep 19, 2016

Address: Lucknow, Uttar Pradesh, 226016

Website: www.airtel.in/broadband

Sir/ Ma'am,
I had raise a broadband request and paid the amount offline ₹600 on August 23 2016. Later they told me that the broad band service was not feasible in my area for broadband connection. Now i am requesting them to refund my amount but i am unable to get any positive response. I tried to lodge complaint with customer care and still didn't get anything expect transferring my call from one executive to another. Then I submitted a refund request to www.airtelonlinerefund.com with ticket number AOR9e22f2. Till now I haven't got any proper response from anyone.
Regards, Anand Mishra
Broadband fixedline Account number- [protected]
broadband order number[protected]
Alternate contact no.- [protected]

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May 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 23, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 19 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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Oct 13, 2016

Updated by anand21mi Sir/ Ma'am,
after complaining and requesting for refund I used to receive a call from [protected] named Riya. She used to tell me that my cheque has been dispatched and asked whether I received it or not. She also gave me cheque no which is 803649. On 12th of October she called me up and told that the Cheque has been delivered. I already confirmed that no one received any kind of courier mentioned my name in my house. Now as of now I did not get any cheque or courier referred to me. My address is [628/2S Shakti Nagar, Bahind V mart, Faizabad Road Indira Nagar Lucknow 226016]. I request you to take necessary action concerning my complaint.
Thank you in anticipation.

Regards, Anand Mishra
Broadband fixedline Account number- [protected]
broadband order number[protected]
Alternate contact no.- [protected]