Airtel — No credit for prepaid transactions

Airtel — No credit for prepaid transactions

S shekhar_59 from Pune, Maharashtra Sep 4, 2015

I have made online recharge of 115 in my prepaid no [protected] but the credit was not received. I complained to airtel and they assured to come back in 2 hrs and the referance no was PRO82800229 THE REPLY WAS ON 28/9/2014 FEOM [protected]@in.airtel.com Till now neither reply nor credit. again i rechargesd on31/8/14 under transaction id[protected] again there is no credt for Rs 115 and after recording my complaint there is neither acknowledgement of complaint nor reply my payment of 115 +115 in not accounte and no credit received till now Was this information helpful? No (0) Yes (0)
Airtel customer support has been notified about the posted complaint.
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Airtel Customer Care

from Mumbai, Maharashtra

Sep 5, 2015

Verified Support

Dear Shekhar,

This is with reference to your post dated 4th September 2015.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Umesh Arora
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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