Airtel — no respect for the customer

Address: 605011

On the morning of 26th december 2017, i planned to recharge with the plan of 448 (Unlimited package), i already had balance of rs/- 50 in my airtel wallet.
So loading with another 400 will help me to recharge the pack.

To do it i loaded 400 rs the wallet through debit card mode and first few times the transaction has been failed. After a few tries i fed-up and decided to do the recharge later. But a few minutes later i received a push-notification from airtelapp saying "your last transaction has been unsuccessfull. Please click to continue the recharge of rs. 400". I clicked the notification and it guided me to the payment page directly and this time the payment was successfull.

After successfull recharge only i realized that the recharge was done for manin-balance instead of airtelwallet. I immediately called the customer care service and informed about this stating that there is a bug in your airtelapp, but no one seems to understand and provide a solution to the problem instead they keep pointing their fingers on each others (The prepaid team - payment banks team and payment banks team- prepaid team).

After 6 calls i got frustrated and pointed me to the next level of escalation "the nodal team". I explained clearly and slowly as much as possible to them, at last they said there nothing can be done from our side and we took it as a complaint and will look into it and gave me one option to solve the issue
1. Wait for few days till the complaint solved to get the refund.
2. Recharge with another 100rs to make the main balance to 450 and do a recharge of 448 with the main balance.

Next day 27th dec 2017, there is no response no sms no replies from anyone and i couldn't use my number to call anyone. So i decided to do the 2nd option and recharged with another 150 ft and tried recharging with the main balance and i was unable to do it, after so many attempts i called the customer care again and informed everything and they simply said they cannot recharge from main balance for this 448 pack.

I got really angry and told them that this was their idea and explained what the nodal team said, then the customer care executive told that the recharge will be done within 4pm today and hung the call. I waited till 9pm and no recharge has been done, so i called again and asked and they said it will be done for sure before 12am for sure.

Then i slept and waked up today only to find there was no recharge was done and nothing had happened as promised. I again called the customer care and this time they saying the request was not submitted properly yesterday and today it will be done before 4pm for sure and put me in the state of the same boat as yesterday.

Now i'm realizing i wasted 2days for this and i'm sure this 3rd day is also going to wasted. The only mistake i did was not porting my airtel to some other network.