[Resolved] Airtel — No response - broadband new connection (application number : tumblr 7190160).

bpsarathy

Sep 21, 2016

Address: Bangalore, Karnataka, 560037

Hi,

I have applied for a broadband connection (899 plan +99 for unlimited local/std calls) and have submitted the documents (Application number : tblr 7190160) to your airtel sales person nitesh[protected] on 17th september.

I have paid rupees 1000 /- for installation charges to your sales person of which 500 rupees will be provided as cash back in the first bill.

There is no response from your sales person nitesh and the status.

I have registered a complaint with [protected]@in. Airtel.com, [protected]@in. Airtel.com.
There is no proper response.

It is really frustrating.

Please do the needful.

Thank you!
Boopalaparthasarathy

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May 14, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 26, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 21 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Sep 26, 2016

Updated by bpsarathy Hi Airtel,

Thank you for your assistance.

for my new connection they have updated my address with wrong pin code.

The correct pin code is 560037.

I contacted customer care and they requested to mail to [protected]@airtel.com to update the address.

[protected]@airtel is requesting to contact [protected]@in.airtel.com as it is related to broadband.

I have dropped to [protected]@in.airtel.com and there is no response.

your sales team has updated with wrong address and now i need to follow up to and forth.

Please help me in resolving this.

Thank you!
Boopalaparthasarathy